F.A.Q.

Q: How long will it take to receive a quote?

Once we receive your quote request for a specific product, pricing details will be sent to you within one business day […]

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Q: What information do you need to start my project?

We promise, you won’t get time out if you’re missing a piece of information. We deal with lots of pressured circumstances. For the smoothest workflow on any timeline, it’s always best to start the process by providing us with four tidbits of info […]

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Q: Is a deposit required to place my order?

We require a 50% deposit of the estimated total in order to process an order. The remaining balance is due upon delivery […]

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Q: What forms of payment do you accept?

We accept checks and all major credit cards, including American Express, Discover, MasterCard and Visa […]

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Q: How long will it take to receive my order?

Production time varies product to product. Standard production is typically seven to ten business days with an additional one to five business days for shipping […]

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Q: In what format do I need to submit artwork?

For the best printing results, submit your artwork in .eps or .ai file formats. These are working files, which allow for slight adjustments such as sizing or additional color options […]

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Q: What is a vector image?

There are two types of image files, raster and vector. The most common type of raster graphic is a photograph while the most common types of vector graphics are fonts and logos […]

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Q: What does PMS stand for?

The Pantone Matching System (PMS) is a standardized color system, utilizing the Pantone color chart for identifying colors. By assigning a unique numeric code to each color, printers can easily ensure color accuracy […]

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Q: What are “overs” and “unders”?

Every effort is made to ship the exact quantity ordered; however, due to the nature of the manufacturing process the quantity shipped may be 5% over or under the quantity ordered […]

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